'Hello! 👋 We’re currently closed, but we’ll get back to you around. Did you already know we currently have a 50% discount on all of our products? The code is XXXX. “Thank you for reaching out to us via Facebook Messenger. “Hi! We wanted to let you know that we have received your message and will be in touch before we close at. In the meantime, you can check out our help center for more information. “Thank you for reaching out! We’ll get back to you within 2 hours. Now that you know how to set up an auto-reply, it's time for some well-deserved inspiration. Decide when the auto-reply should be triggered.Ĩ Facebook Messenger Auto-Reply Message Samples.Go to Trengo's settings >automation >auto replies.This means you won't have to constantly change your auto-reply message (with the risk of forgetting to turn it off). On specific days (for example: only on weekends).What makes using Trengo extra easy, is that you can set auto-replies that automatically get turned on during the following instances:

Whether that's Facebook Messenger, WhatsApp, live chat, WeChat, or any other popular channel. You can personalize messages with the following variables:īy using a customer service platform like Trengo, you can create one auto-reply for all your communication channels.

Add the message you want to send as an auto-reply under 'Response Assistant'.

Next, navigate to the column on the left and click 'Messaging'.

Click on 'Settings' at the top of your Facebook page.

How to set up an auto-reply in your Facebook account Set-up: First, we'll get into setting up an auto-reply via your regular Facebook Messenger account. There are two ways to set up a Facebook Messenger auto-reply. How to set up a Facebook Messenger auto-reply messages In the next few minutes, you'll learn how to set up an auto-reply on Facebook and find some ready-to-use Facebook Messenger auto-reply message samples. In order to still make sure every single one of your customers gets an instant reply - no matter at what time - is by using auto-replies. Whether it's for a long vacation to a sunny island or a 30-minute lunch break, you can't and shouldn't monitor your Facebook messages all the time. They want your business to be available for questions all day long.īut you and your team deserve some downtime too. Why? Because it's near impossible to keep up with the sky-high customer's expectations. And customer service teams are busier than ever because of it.

Facebook Messenger is one of the most popular customer communication channels out there.

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